LEGAL REFERENCE

Your Privacy Comes First

We built win live around your trust. This privacy policy shows exactly how we handle your account details, payment information and personal data across every part of the...

Data ProtectionPayment SecurityAccount PrivacyTransparent PracticesIndonesia Compliant
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win live Your Privacy Comes First

How We Protect Your Information

win live collects and processes your personal data only to deliver the services you've requested — account creation, payment processing, identity verification and Player guidance compliance. We use industry-standard encryption for all transactions involving DANA, OVO, GoPay and QRIS. Your data is stored securely and never shared with third parties without your explicit consent, except where local law in supported regions requires

disclosure. We retain your information only as long as necessary to fulfil our legal obligations and service commitments to you.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Questions About Your Privacy

Email Support Reach our privacy team directly at [email protected] with any concerns about how we handle your personal data or payment information.
Live Chat Chat with our support specialists during business hours to discuss privacy settings, data requests or account security questions in real time.
Account Settings Manage your privacy preferences, communication choices and data visibility directly from your account dashboard at any time.
PLATFORM TRUST SIGNALS

Why You Can Trust Our Privacy Standards

Encryption Standard

All transactions and personal data transmissions use TLS 1.2 or higher encryption, protecting your DANA, OVO, GoPay and QRIS payment details from interception.

Regular Audits

We conduct independent security audits annually to verify our data handling practices meet international standards and local Indonesian regulatory requirements.

No Third-Party Sales

Your personal information is never sold to marketers or data brokers. We share data only with payment processors and compliance partners where necessary.

Data Deletion Rights

You can request deletion of your account and associated personal data at any time, subject to legal retention obligations in supported regions.

Transparent Logging

We maintain detailed logs of who accesses your data and when, available to you upon request through your account or support team.

Compliance Team

Our dedicated compliance officers monitor changes to Indonesian data protection laws and update our practices to keep you protected.

Consistency Across Our Platform

Same Standards Everywhere
Whether you're on desktop exploring live tables or mobile checking sportsbook odds, your data protection level remains identical across all devices.
Payment Data Isolation
DANA, OVO, GoPay and QRIS payment details are processed through separate secure channels and never stored on our main servers.
Session Privacy
Your gaming activity, bet history and account balance are visible only to you and our compliance team when legally required.
Cookie Transparency
We use cookies only for session management and fraud prevention. You can disable non-essential cookies in your browser settings anytime.
API Partner Vetting
Every third-party service we integrate — from game providers to payment gateways — signs strict data protection agreements before access.
Breach Response Plan
If a security incident occurs, we notify affected users within 24 hours and provide guidance on protecting your account and payment methods.
Annual Transparency Report
We publish yearly summaries of data requests we receive from authorities and how we respond, maintaining accountability to our community.
QUICK SIGNAL

What Defines Our Privacy Approach

Minimal Data Collection We ask only for information necessary to verify your identity...
User Control You decide what marketing emails you receive, whether your profile...
Local Compliance Our privacy practices align with Indonesian data protection frameworks and...
Instant Access Request a complete copy of your personal data anytime through...
Fraud Prevention We monitor account activity for suspicious patterns to protect you...
Privacy by Design Every new feature we build includes privacy considerations from day...

Privacy Policy Questions Answered

We retain your data for seven years to comply with Indonesian financial regulations and fraud prevention requirements. After that period, we delete it permanently unless legal obligations require longer retention.

No. Payment details are processed through encrypted third-party gateways and never stored on our infrastructure. We keep only transaction records and your payment method type for your account history.

Yes. Log into your account, go to Settings > Privacy, and select 'Download My Data'. We'll compile your personal information, transaction history and activity logs into a downloadable file within seven days.

We never sell your personal data. We share information only with payment processors, compliance partners and authorities where Indonesian law requires it. You control all marketing communications through your preferences.

We notify all affected users within 24 hours with details of what occurred and steps to protect your account. We also report the incident to relevant Indonesian authorities and provide free credit monitoring where applicable.

We use cookies for session management, fraud detection and basic analytics. Essential cookies cannot be disabled, but you can opt out of analytics cookies in your browser settings without affecting your account access.

Yes. Submit a deletion request through Settings > Privacy > Delete Account. We'll remove your data within 30 days, except records we must retain for financial compliance and fraud prevention under Indonesian law.